Frequently Asked Questions

For online shopping assistance, please contact customer service by phone (800-321-0943), or email, Monday–Friday, 8:00 am to 5:00 pm EST.

We accept MasterCard, VISA, American Express, and Discover credit and debit cards.
Orders paid by check or money order must be mailed to:

Carson Dellosa Education
P.O. Box 35665
Greensboro, NC 27425-5665

Purchase orders are not accepted online at this time, please email, mail to the above address, or fax to 336-632-0084.

We are required by law to charge sales tax in the following states: AR, AZ, CA, CT, FL, GA, IA, IL, IN, KS, KY, MD, MI, MN, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

Please note that state sales tax is subject to change and that some states charge tax on freight in addition to merchandise.

Tax-exempt orders can only be submitted on our website if you register for a School account. Purchase orders and tax-exempt orders, with a copy of the tax exempt certificate included, can also either be faxed to Carson Dellosa Education at 336-632-0084 or mailed to:

Carson Dellosa Education
P.O. Box 35665
Greensboro, NC 27425-5665

Please note that by law, faxed or mailed orders cannot be exempt from tax unless we have a copy of the tax exempt certificate on file.

Carson Dellosa Education prides itself on the knowledge that our customers can shop with confidence on our website. We use industry-standard encryption technology and secure commerce servers to ensure that your personal information is safe online. We realize that there are often concerns about how the information provided online will be used. We are committed to protecting your privacy and will only use the information you provide us to process your order and to provide a more personalized shopping experience.

All orders will be shipped via the most efficient carrier and type of service selected. Shipping and handling times are approximate and not guaranteed.

Please allow in-stock orders 7–14 days for standard delivery and 3–5 business days for express delivery.

Post Office Box addresses, AK, HI, PR, APO/FPO, and U.S. territories will ship U.S. Mail. Allow 3–4 weeks for standard shipping.

You will receive an email confirmation at the address provided during checkout or registration.

If you do not receive confirmation and your email address is listed correctly in your account information, please email us or call 800-321-0943, Monday through Friday, 8:00 am–5:00 pm, EST for assistance.

We understand that minds change sometimes. If you’d like to cancel an order, we can go ahead and do so for you if the order has not already been processed.

If it has already been processed, we are unable to cancel the order. But, once you receive your package in the mail, you can go ahead and return it back to us.

All requests for returns should be directed to Carson Dellosa Education Customer Service within 30 days of receipt. In order to receive a refund, all returns must be authorized by Customer Service in advance and must be received within 90 days of the purchase date. Refunds do not include shipping and handling fees.

Make sure to enclose a copy of your packing slip with a note indicating if you would like an exchange or refund. All returns must be marked with a return authorization number.

Please note that all special offer sales are final. No refunds or exchanges will be issued for product in this category. eBook and Printable purchases are nonrefundable.

Your backorder(s) will ship as soon as merchandise becomes available in inventory. There is no shipping charge on backordered items. If you have any questions on the availability of an item, please call Customer Service at 800-321-0943.

Only digital orders (eBooks and Printables) can be placed internationally at this time.

Orders that require shipping can only be placed to an address within the United States (and territories) and APO/FPO. For international orders, please call 336-632-0084, ext. 3105 or email: webhelp@carsondellosa.com for a dealer in your country.

Note to our Canadian Customers

As of September 23, 2022 we no longer ship to Canada.

To better serve you, our products are available in several Canadian online and local stores where you can save on shipping, taxes, and duties at the border that would otherwise occur if we were to ship them ourselves. Here are a few choices:

• Amazon Canada
• Telegraph Road
• Scholar’s Choice
• Education Station
• Spectrum Educational Supplies

Please note that this is for shipped orders only and that our popular digital resources are still available for international purchase online.

Yes. Shipments to Military APO or FPO addresses will be sent via U.S. Mail. Please allow at least 3–4 weeks for delivery.

We guarantee our products unconditionally. All requests for returns should be directed to Carson Dellosa Education Customer Service within 30 days of receipt. In order to receive a refund, all returns must be authorized by Customer Service in advance and must be received within 90 days of the purchase date. Refunds will not include shipping and handling fees. You should expect to receive your refund within 4–8 weeks of giving your package to the return shipper. If your return request includes a credit to your credit card, please allow 1–2 billing cycles for the credit to appear on your statement.

Please enclose a copy of your packing slip with a note indicating if you would like an exchange or refund. All returns must be marked with a return authorization number. Please contact Customer Service for your return authorization number and instructions on how to return your order. Customer Service is available Monday through Friday, 8:00 am–5:00 pm, EST.

All special offer sales are final. No refunds or exchanges will be issued for product in this category. eBook and Printable purchases are nonrefundable. If you need additional assistance, please contact Customer Service.

Return your package to:
Carson Dellosa Education
Attn: Returns
657-A Brigham Rd
Greensboro, NC 27409
336-632-0084

Call Carson Dellosa Education Customer Support at 800-321-0943, Monday through Friday, 8:00 am–5:00 pm, EST. To ensure quick processing, please have your packing slip available or the SO# from the label on your package. If possible, sign for the package as damaged upon receipt from the carrier.

We’re sad that you no longer want to receive our catalogs—but we understand. To be removed from our catalog mailing list, please email your request to webhelp@carsondellosa.com. To ensure we have all the information needed for removal, please provide the full name and address as it appears on the catalog(s) along with the mailing code. Multiple listings can be faxed to 336-632-0084 with a note for removal.

To be removed from our email list you may manage your subscriptions on our site or email Customer Service with your request for removal. Make sure you supply the email address where you are receiving our emails.

We do not offer gift certificates for purchase at this time.

Carson Dellosa Education does not accept unsolicited product ideas or book proposals at this time.

Carson Dellosa Education does not accept unsolicited product ideas or book proposals at this time.